Privacy policy

Introduction

Tythorne Garden Design is committed to respecting and protecting our customers' privacy. This policy applies where we are acting as a data controller with respect to your personal data, in other words, where we determine the purposes and means of the processing of such personal data. It captures personal data provided through our website, via email, post, telephone, and face-to-face contact.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information about us

Tythorne Garden Design is a garden design practice based in Lincolnshire. Our contact address is Tythorne Lodge, Oasby, Grantham, Lincolnshire, NG32 3NA. We can be contacted by telephone on 07900 224 239 or 01529 455 355 or via email at hello@tythorne.com

How we use your personal data

In this section we outline how we may process your personal data. All personal data we process falls into one or more of the following categories:

Name and address data
Communications data, e.g. email address and telephone number(s)
Enquiry, services and transactions data
Digital marketing data

We may process your name and address data. This may include your name, home address, site address (if different to home address), and your work address (if you provide this for the purposes of correspondence and/or meetings), measurements and photographs of your garden/plot/site taken for the purposes of providing our services to you. Your name and address data will be processed for the purposes of responding to your initial enquiries and/or providing our services to you. The legal basis for this processing is the performance of a contract between you and us.

We may process your communications data. This may include your email address, telephone number(s) and social media contact names. Your communications data will be processed for the purposes of responding to your initial enquiries and/or providing our services to you. The legal basis for this processing is the performance of a contract between you and us.

We may process your enquiry, services and transactions data. The enquiry, services and transaction data may include information relating to any enquiries you make regarding our services, services your request and we provide to you, and the transactions which relate to these services. The enquiry, services and transaction data may include the nature of your enquiry and the method used to make it (including information regarding how you heard about us and our services), the scope and details of the services you request and we provide to you, invoice number(s), date and amount of transaction, and payment method used. Your enquiry, services and transaction data may be processed for the purpose of responding to your enquiries, supplying the services your request, and keeping proper records of the transactions which relate to the services we provide. The legal basis for this processing is the performance of a contract between you and us.

We may process information that you provide to us for the purpose of digital marketing. We may use digital marketing data in a number of different ways: either to advertise our services on our own website (www.tythorne.com), on third party websites such as Google and Facebook, or to advertise our products and services to similar customers (lookalikes) on third party websites such as Facebook. We may also use digital marketing data to exclude you from seeing advertisements from third party websites such as Facebook. The digital marketing data used on our website may include photographs relating to the services we provide to you or the services provided to you by third party landscaping contractors. In such circumstances we will make every effort to ensure that your personal data is not made public. If we provide services to you and you are kind enough to provide a customer review or testimonial (we’d be very grateful) then we will only publish it with your prior approval. The digital marketing data used via third party websites may include your name, email address, billing address, phone number, date of birth, gender, and the user ID of any social platforms you have connected with us on. The legal basis for this processing is our legitimate interests, namely providing better services and enhancing our customer base.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Please do not supply any other person’s personal data to us, unless we prompt you to do so. If you do share your friends’ details with us, please ensure you have their authorisation.

Providing your personal data to others

We will not sell any of your personal data to any third party – including your name, address, email address or telephone numbers.

At your request, however, we may disclose your personal data to third party landscaping contractors for the purposes of them providing quotations or estimates for landscaping services or, subsequently, providing landscaping services. We cannot be held responsible for how these third party landscaping contractors use your data, and you should consult their privacy policies or discuss this directly with them.

In addition, there may be circumstances where it will be necessary to disclose some of your personal data to our insurers and professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice

Finally, in addition to the specific disclosures of personal data set out in this section, we may disclose your personal data with law enforcement and fraud prevention agencies, so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject, in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

How long will we retain your data?

Personal data that we process for any purpose shall not be kept for longer than is necessary in order to provide our services to you and honour any future ‘duty of care’.

In certain circumstances we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, to resolve disputes and enforce our agreements.

Your rights

You have a number of rights in respect to your personal data. We have summarised the rights that you have under data protection law below. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. You may exercise any of your rights in relation to your personal data by emailing us on hello@tythorne.com

Right of access

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge. In order to fulfil this right we will ask for government registered ID to confirm your identity and, once this is received, will respond with the relevant information one calendar month from the date of your request.

Right to rectification

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

Right to erasure

In certain circumstances you have the right to the erasure of your personal data without undue delay. However, there are exclusions of the right to erasure, such as where processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, or for the establishment, exercise or defence of legal claims. We will endeavour to respond to your request within one month, but if your request is complex or we receive a number of similar requests at the same time, it might take us longer, in which case we will inform you within one month of the receipt of the request and explain why we think an extension is necessary.

Right to restriction on processing

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: (a) you contest the accuracy of the personal data; (b) processing is unlawful but you oppose erasure; (c) we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and (d) you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: (a) with your consent; (b) for the establishment, exercise or defence of legal claims; (c) for the protection of the rights of another natural or legal person; or (d) for reasons of important public interest.

Right to objection to processing

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: (a) the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or (b) the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless (a) we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or (b) the processing is for the establishment, exercise or defence of legal claims.

You also have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Right to data portability

In certain circumstances, you have the right to receive your personal information in a structured, commonly used and machine-readable format and to transmit that information to another controller to enable it to use the data. The right to data portability applies (a) to personal data you have provided to us as data controller, (b) where the processing is based on your consent or for the performance of a contract and (c) when processing is carried out by automated means. If you request this information, we will transmit the data directly to another controller, if this is technically feasible. We are, however, not required to adopt or maintain processing systems that are technically compatible with other controllers. Also, if the personal data concerns more than one individual, we must consider whether providing the information would prejudice the rights of other individuals.

In case you exercise your right to data portability, we will endeavour to respond to your request within one month, but if your request is complex or we receive a number of similar requests at the same time, it might take us longer, in which case we will inform you within one month of the receipt of the request and explain why we think an extension is necessary.

Right to withdraw consent

In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at hello@tythorne.com. We will endeavour to deal with your request as soon as possible. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. Our supervisory authority is the Information Commissioner’s Office. You can contact them via https://ico.org.uk/.

Cookies

In common with most websites, www.tythorne.com uses "cookies". Cookies are small snippets of text which are stored on your computer, tablet or smart phone. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page.

We also use analytics software, which allows us to track and measure patterns of behaviour so that we can improve our website.

Additionally, we have partnerships with some carefully chosen third party services (e.g. Google) which involve including some code on our website, for example so that we can measure the effectiveness of our marketing activities or enable you to share content with your friends. In some cases, these partners may also store and retrieve their own cookies on your computer. Cookies set by websites other than www.tythorne.com are known as "third party cookies".

You can change the settings in your web browser to allow or deny different websites from setting cookies.

Tythorne Garden Design

Last update: January 2019